We are currently experiencing a raid rebuild issue on one of our physical server nodes that is causing slow and intermittent ocnnection issues to a handful of web servers and email. This rebuild will be automatically completed within the next few hours and all services will return to normal at that time. We greatly apologize for any inconvenience this may cause for you.

1/13/2016 Update:
The raid rebuild operation is still processing at this and causing difficulties and time outs accessing websites or services running on the affected server. The rebuild operation is nearing completion and should be done sometime today. At which point services will automatically return to normal and be accessible without any issues. We greatly apologize that this process is taking longer to complete than anticipated and for any inconvenience this is causing for you. We will update this announcement if there is any change in the status or once it has completed and services are back to normal. We appreciate your patience in dealing with this issue.

1/14/2016 Update:
The raid rebuild operation conmpleted yesterday evening as expected but unfortunately service has not returned to normal. It appears another disk drive maybe experiencing issues and causing degraded performance despite the monitoring software reporting all disk drives as healthy and operational. Our techncians are running aggressive diagnostics to determine exactly which drive is responsible for the degraded performance and will be promptly removing it or repairing it to try and restore functionality to normal response times as quickly as possible.

1/14/2016 2nd Update:
The faulty disk drive has been identified and removed from the raid array which has restored most services including email and database servers. At this time we are still bringing the final 2 affected web servers back online to restore all website services. Please note that email and websites may be slow to load or receive as everything stabilizes and returns to normal. We are looking to have the final 2 web servers brought back online and stabilized within the next couple of hours. We will update again once we have confirmed all servers are back online and operational.

1/14/2016 3rd Update:
All servers and services have been brought back online at this time. Email and websites as well as control panel and FTP access are all available again at this time. We do not believe there should be any further interruptions of service. However, please note that performance and response times may still be a little slower than usual as everyone gets reconnected to their sites and email and all of the servers can stabilize. We will be sure to update this announcement if there are any further issues or concerns with any of the services.

Tuesday, January 12, 2016



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