To upgrade a user account's hosting package, login as your reseller account, then choose "Users" and from the list, click on the account. Now at the User Account screen, choose "Packages" and from that list, choose the name of the hosting package that needs upgrading. From the "Package Details," menu use the Hosting Plan dropdown list to select the desired upgrade package, and then change the Friendly Name to any entry (i.e.: My Upgraded Package) and click "Save". Once completed the current hosting package has the additional resources designated per the applied hosting plan (package template). The recurring billing cycle for the new hosting package must be set. To set the appropriate recurring billing, so that the user automatically receives invoices for their new package, from the users main menu choose "billing menu" then choose "recurring payments" then select the appropriate recurring transaction to modify it. This will direct you to the recurring transactions details menu where you need to update the "package description", "start date" (should be set to current date), "recurrence" (if this has changed), "amount", and set the "last recurrence" date to the prior billing date (i.e.: if this is a monthly billing cycle set "last recurrence" to the same date one month earlier than the current date). Now an invoice for the new hosting package should post to your user's account that evening (EST) during Helm's daily billing processing.
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