We are currently experiencing a power outage at our Technical Support Office that handles our customer phone calls and support tickets. The power outage is widespread in the area and affecting many buildings. We believe the local power company should have the issue resolved shortly and power restored but they could not provide an ETA. This has ... Read More »
Last night we completed a RAID array rebuild on the SAN unit that services our legacy HELM e-mail server. However, it appears there is a need for an additional file system consistency check to address the file IO issues we have discovered this afternoon that are affecting the stability of the service. Unfortunately, this operation will require us ... Read More »
Please be aware the mail services on the shared HELM cluster may perform slower or generate timeout errors when using POP3, IMAP4, and SMTP protocols. We are aware of this issue. This performance degradation is the result of the RAID replication process that is currently being conducted on the SAN unit that is used for the mail data storage. ... Read More »
Our support office will be closed in observance of the New Year federal holliday on January 1st 2014. All non emergency support issues will we answered the following day January 2nd.
Happy New Year.
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