In observance of the Christmas Holliday our customer support office will be closed Wednesday, December 25th 2013. All inbound support issues will be answered the following day business day December 26th. We are constantly monitoring services for emergency infrastructure response during the holidays, however our support staff will not be available ... Read More »
In observance of Thanksgiving Day our technical support office will be closed on Thursday, November 28th, 2013. Normal technical support office hourse will resume at 9 am EST on Friday, November 29th, 2013. We wish everyone a happy and safe holiday!
We are currently experiencing an issue with a corrupt mailbox on the mail storage SAN drive of the HELM Cluster Mail Server. Weare running mail storage database maintenance to correct this issue as quickly as possible. Unfortunately we do not have an exact ETA on how long this maintenance task may take at this time. We will update this ... Read More »
This afternoon we were alerted to the problems with one of the SAN units servicing mail.ihostasp.net legacy HELM mail server. Earlier in the week we replaced failed drive and the SAN unit was rebuilding RAID redundancy on the newly installed disk drive. We have dispatched our engeneer to the datacenter and will post resolution ETA once more ... Read More »
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