We are moving phone systems to a new network which will result in our phone system being unavailable from Saturday, October 29, 2016 12:00 pm EDT until 5:00 pm EDT Sunday, October 30, 2016. The phone system will be available as normal for business hours at 9 am EDT Monday, October 31, 2016.
In observance of United States Independence Day our Technical Support office will be closed Monday, July 4th, 2016. Normal Technical Support office hours will resume at 9 am EST on Tuesday, July 5th, 2016.Please feel free to submit support tickets through our support portal linked below if you need assistance with any issues.Submit a Support ... Read More »
We are currently experiencing a raid rebuild issue on one of our physical server nodes that is causing slow and intermittent ocnnection issues to a handful of web servers and email. This rebuild will be automatically completed within the next few hours and all services will return to normal at that time. We greatly apologize for any inconvenience ... Read More »
We have become aware of the issues affecting HELM cluster e-mail services and are working to resolve these problems. Currently helm e-mail services are down. Due to high volume of calls our phone lines are busy, we are aware of the problems and are working on resolving them ASAP.UPDATE: 6:40 PM ESTService has been restored, all inbound mail ... Read More »
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